Shipments to the US are sent Priority Flat Rate through USPS at $10, and usually arrive within 3 business days.
International shipments are sent through USPS and then transferred to an international carrier. International shipping is a flat rate of $25, and delivery can take up to 20 business days. You are responsible for paying any duties or taxes imposed by customs.
You will receive a tracking number with your shipping confirmation email. Unfortunately, international shipments cannot be tracked once they leave the US.
If a different shipping arrangement is needed, please email email@example.com and we’ll be happy to work with you to ensure your purchase arrives when you need it.
Suai is happy to return or exchange any unworn/unused items within 15 days of purchase. Repairs to any defective item within 30 days of purchase are free except shipping. Please send return requests to firstname.lastname@example.org, and you will be provided return shipping information.
Once your return is received you will be notified by email. Credit will then be applied to your credit card or original method of payment. Different banks and credit card companies have different processing times. If you believe an error has occurred beyond your bank’s usual processing time, please contact email@example.com.
You are responsible for return shipping, but if a replacement item is requested, shipping for that item will be free.
Shipping times will vary depending on where you live.
Tracking service and insurance are recommended for returning valuable items. If your item is not received, no refund/exchange can be issued.